How can we help you?
Welcome to the Glyco 8 Help Center. Explore answers to common questions regarding sensor syncing, bolus calculations, and doctor portal integration, or reach our support team directly.
User Support & Feedback
Have a question about app features, found a bug, or need help connecting your CGM?
support@glyco8.app →Response time: Within 24 hours
Physician & Clinic Access
Are you an endocrinologist, diabetologist, or clinic wanting to monitor your patient cohort?
Access Doctor Portal →Direct clinic onboarding available
Frequently Asked Questions
How do I connect my Dexcom Continuous Glucose Monitor (CGM)?
Navigate to your Profile tab in the app and tap "Connect Sensor" (or tap the sensor icon in the top header). Select Dexcom, choose your Dexcom account region (US, EU, or Outside US), and enter your Dexcom Share credentials. Glyco 8 connects directly to the cloud telemetry bridge and updates your blood glucose and trend arrows every 5 minutes.
How does the Insulin Bolus Calculation Engine work?
Glyco 8 calculates doses using clinical formulas: (1) Meal Bolus = Carbs (g) ÷ Insulin-to-Carb Ratio (ICR); (2) Correction Bolus = (Current BG + Trend Adjustment - Target BG) ÷ Insulin Sensitivity Factor (ISF); (3) Active Insulin on Board (IOB) is deducted using a bilinear pharmacodynamic decay curve with a 75-minute peak. Users can manually adjust the final injected units to match their insulin pen increments.
How do I share my glucose data and meal photos with my doctor?
Open your Profile tab and locate your unique 6-character Patient Code under "Doctor Sharing". Provide this code to your physician. Your doctor can log into the Glyco 8 Doctor Portal (glyco8.app/doctor) and add your code to view your Ambulatory Glucose Profile (AGP), Time in Range, meal photos, and bolus dosing logs. You can unpair or revoke access at any time.
How do I restore my Glyco 8 Pro subscription on a new device?
When installing Glyco 8 on a new device, ensure you are signed into the same Apple ID or Google Play account used to purchase the subscription. Open Glyco 8, go to Settings, and tap "Restore Purchases". Your Pro status will immediately unlock without any additional charge.
How do I permanently delete my account and health data?
You have complete sovereignty over your data. In the app, go to Settings → "Delete Account & Data" and confirm. This permanently wipes your glucose readings, basal regimens, meal photos, and profile from all live databases. Alternatively, email privacy@glyco8.app with your registered email, and our data protection team will execute the erasure within 24 hours.
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